Posts
1 - Rapport
- You build rapport by being:
- Competent (able to speak knowledgeably and be capable of doing)
- Trustworthy (Honest; acting with your counterpart's interests in mind)
- Engaged (interested)
- Accessible (available to talk)
- You develop confidence in each other by reciprocation; that is, doing for each other what the other needs to have done. This is an ESSENTIAL step and is the often left out because sometimes it has to be done with "blind faith". Do it anyway. You may not always be paid back by the one with whom you are trying to build the relationship, but you reputation as a "do-er" will drive many great returns for you.
- Respect for another person is shown in many ways. Three I would highlight are:
- Courtesy - People have different perspectives on how they like to be treated, so "Treat others as you would like to be treated" doesn't always apply. I would say "Treat others as THEY wish to be treated". It takes more listening to do, but we all need the practice with that AND it is really the best long-term strategy especially for an important relationship.
- Encouragement - Being a person that mentors others brings great rewards, and encouragement is a subset of that. Helping someone to see their own capability is critical to showing how you respect them for their competence.
- Empathy - Critically important to showing respect for your counterpart is demonstrating your understanding for their situation. Celebrating their successes and regrouping after a failure and everything in between is key to great relationships.
- Be free in giving credit to others whenever it is appropriate. Feeling appreciated is a big part of working in a team and few things raise more controversy than seeing the credit for an achievement go to someone that doesn't deserve it. One way to have "Important Friends in High Places" is to help them get there by ensuring that others know of their capabilities.
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